REFUND & RETURNS POLICY
Last updated 04/26/2026

At Fireflies Performance Costumes LLC (“Fireflies,” “we,” “our,” or “us”) we want every skater and dancer to feel 100 percent confident in what they wear. Below is our full policy covering returns, exchanges, adjustments, and refunds for purchases made online, in-studio, or at competitions.

1 | What Items Are Eligible?

If an item arrives damaged or defective, see Section 5 below.

2 | Starting a Return or Exchange

1. Email contact@firefliesperformancecostumes.com with:

   • Order number

   • Item(s) you wish to return or exchange

   • Reason (fit, color, etc.)

2. Our team replies with a Return Merchandise Authorization (RMA) number and prepaid label (U.S. customers).

3. Pack the garment in the original bag/box, include the RMA inside, and drop it with the carrier within 5 business days of receiving the label.

4. We inspect all returns within 48 hours of arrival. If approved, a refund or exchange ships/credits automatically. If the piece fails inspection, we will notify you and ship it back at your expense.

3 | Refunds

• Method Refunds are issued to the original payment method (Square, Apple Pay, or gift card).

• Timing Please allow:

  • 2–4 business days for us to process once received

  • 5–10 business days for your bank or card issuer to post the credit

• Restocking Fee None, unless garments require cleaning; then a $25 restoration fee is deducted.

4 | Exchanges

• Size / Style Swap – We will hold your requested replacement for 7 days after sending the RMA. If your return is not in transit by then, the hold is released.

• Price Differences – If the new item costs more, we’ll email you a secure Square link for payment; if it costs less, we refund the difference.

5 | Damaged, Incorrect, or Lost Items

• Damaged on Arrival – Photograph the packaging and item within 48 hours and email contact@firefliesperformancecostumes.com. We’ll send a replacement or issue a full refund, including shipping.

• Shipping Loss – Packages marked “delivered” but missing must be reported to us within 4 days. We’ll open a carrier claim and assist with a replacement once the claim closes.

• Wrong Item Sent – Our mistake? We pay all return-shipping costs and get the correct dress to you ASAP.

6 | In-Person Studio & Competition Purchases

All policies above apply. Returns may be brought back to the Buffalo, MN showroom by appointment for on-the-spot inspection and refund. Competition-floor purchases follow the same 14-day window; label requests can wait until you arrive home.

7 | International Orders

At this time we do not ship outside the United States; therefore returns from other countries do not apply.

8 | Gift Returns

If marked “gift” at checkout and shipped directly to the recipient, approved returns generate a Fireflies e-gift card for the value of the item once received. If the gift giver had the order shipped to themselves first, the refund will go to their original payment method.

9 | Late or Missing Refunds

If more than 10 business days have passed since you received our refund-confirmation email:

1. Check your bank/credit-card statement again.

2. Contact your card issuer; it may take additional time before your refund posts.

3. Still no luck? Email contact@firefliesperformancecostumes.com with your order number and “REFUND HELP” in the subject.

10 | Policy Abuse & Fair Use

We reserve the right to refuse transactions or returns where we suspect: excessive wear-and-return (“wardrobing”), fraudulent behavior, or resale of our garments.

11 | Changes to This Policy

We may update this Refund & Returns Policy to reflect operational or legal changes. The “Last updated” date will change accordingly. Continued purchases after changes signify acceptance.

12 | Contact Us

Fireflies Performance Costumes LLC
407 Elm Ave
Waverly, MN 55390

✉ contact@firefliesperformancecostumes.com
☎ (763) 360-7270

Thank you for choosing Fireflies—your confidence is our top priority!